LT
Lindiwe T
1 reviews | Active since Jul 2019
09 Mar 2022, 17:33
Bad customer service.
.I reported a ********** policy (AL***X8) that is deducting on my payslip. I Emailed all the documents that were needed to their complaints department on the 22nd of February 2022. I then got worried when weeks went by without any form of communication from them that's when I called them. They said they will check my email and send a text with case number. I am still waiting till this day.I just want a refund of the policy that is deducting money from my Persal without my consent. Is it too much to ask for???
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AVBOB Mutual Assurance Society's replyOfficial
11 Mar 2022, 12:39Dear Lindiwe T ,
We acknowledge receipt of your complaint.
We have no record of your email dated 22 February 2022.
We will contact you shortly to resolve the pending matter.
Kind regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply11 Mar 2022, 12:39
Official
Dear Lindiwe T ,
We acknowledge receipt of your complaint.
We have no record of your email dated 22 February 2022.
We will contact you shortly to resolve the pending matter.
Kind regards,
AVBOB Complaints Department