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MM
Maboke M

1 reviews | Active since Jul 2013

10 Apr 2023, 16:32

BAD CUSTOMER SERVICE

Bad customer service received from the Lebowakgomo branch of AVBOB preoceeding to head office.When we switch to the other funeral parlour they gave us a bad service as they had no parkage we were looking for.Upon cancellation and when we return the R3000 grocery money they made us pay a R400 VAT money for the R3000 grocery money.When we enquire why they said the system is programmed that way.We called Head Office and head office said they can override it and when they wanted to speak to Chantelle or Charnel they did not want to speak to head office.

When we insist they said this is how the system is programmed.So the cash money I received via cash send and when I return it I have to pay VAT for it,Why? Does consumer act allow this?

0
Replies (7)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply11 Apr 2023, 09:12
Official
Dear Maboke Modiba,

We thank you for making us aware of your complaint. 

Your complaint will be registered and information about the complaint requirements will be emailed to you in due course. 

Kind Regards,
AVBOB Complaints Department
 

MM
Maboke M's update25 Apr 2023, 08:16
Reviewer Update
Morning,

I am still waiting for the reply or should I say email as promised.
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply28 Apr 2023, 16:33
Official
Dear Maboke Modiba,

Your comment has been received and noted.

We will contact you in due course.

Regards
MM
Maboke M's update23 May 2023, 10:34
Reviewer Update
Hi Avbob,

Will someone please contact me as promised.

Is my query not making any sense or I must just leave with the kind of service I am getting?
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply26 May 2023, 17:17
Official
Dear Maboke Modiba,

We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.

Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding.

Kind regards,
AVBOB Complaints Team
MM
Maboke M's update13 Sept 2023, 08:50
Reviewer Update
Hi Avbob,

Will someone please contact me as promised.

Is my query not making any sense or I must just leave with the kind of service I am getting?
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply20 Sept 2023, 15:32
Official
 Dear Maboke Modiba, 

Your complaint has been registered and is in process.

We will contact you in due course.

Your patience is appreciated.

Kind regards,