ND
Noluthando D
1 reviews | Active since Jun 2024
09 Sept 2025, 10:31
Bad Customer Service
Bad Service on my Funeral Policy, No reply on so many complaining. Took funeral cover with them before my first premium deducted my dad passed on May 2025 and I phoned notify them not to deduct the full premium in June because we already buried him. Still went ahead deduct full premium and laid a complaint Avbob consultant said they credit me back in July , August, September they never credited me back . Numerous complaints on their portal no feedback , no acknowledgement of my query. Bad customer service.
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
10 Sept 2025, 14:15Dear ND,
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the delay in processing your refund and the lack of communication regarding the matter. We understand how important this issue is, especially during such a difficult time, and we deeply regret the poor service you’ve experienced.
Please be assured that your request has now been referred to the relevant department for urgent attention and processing of the refund. We are actively following up to ensure this is resolved as quickly as possible.
We appreciate your patience and understanding, and we will keep you updated on the progress. Should you have any further questions or require assistance, please don’t hesitate to contact us directly.
Warm regards,
AVBOB Complaints Team
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the delay in processing your refund and the lack of communication regarding the matter. We understand how important this issue is, especially during such a difficult time, and we deeply regret the poor service you’ve experienced.
Please be assured that your request has now been referred to the relevant department for urgent attention and processing of the refund. We are actively following up to ensure this is resolved as quickly as possible.
We appreciate your patience and understanding, and we will keep you updated on the progress. Should you have any further questions or require assistance, please don’t hesitate to contact us directly.
Warm regards,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply10 Sept 2025, 14:15
Official
Dear ND,
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the delay in processing your refund and the lack of communication regarding the matter. We understand how important this issue is, especially during such a difficult time, and we deeply regret the poor service you’ve experienced.
Please be assured that your request has now been referred to the relevant department for urgent attention and processing of the refund. We are actively following up to ensure this is resolved as quickly as possible.
We appreciate your patience and understanding, and we will keep you updated on the progress. Should you have any further questions or require assistance, please don’t hesitate to contact us directly.
Warm regards,
AVBOB Complaints Team
Thank you for reaching out and bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the delay in processing your refund and the lack of communication regarding the matter. We understand how important this issue is, especially during such a difficult time, and we deeply regret the poor service you’ve experienced.
Please be assured that your request has now been referred to the relevant department for urgent attention and processing of the refund. We are actively following up to ensure this is resolved as quickly as possible.
We appreciate your patience and understanding, and we will keep you updated on the progress. Should you have any further questions or require assistance, please don’t hesitate to contact us directly.
Warm regards,
AVBOB Complaints Team
ND
Noluthando D's updateReviewer Update
12 Sept 2025, 08:57Thank you I was Credit back for future reference can this kind of experience be eliminated . Open communication is the key to your clients , feedback are important so we can appreciate your service.
ND
Noluthando D's update12 Sept 2025, 08:57
Reviewer Update
Thank you I was Credit back for future reference can this kind of experience be eliminated . Open communication is the key to your clients , feedback are important so we can appreciate your service.
AVBOB Mutual Assurance Society's replyOfficial
15 Sept 2025, 08:00Its our pleasure to service you always.
AVBOB Mutual Assurance Society's reply15 Sept 2025, 08:00
Official
Its our pleasure to service you always.