1 reviews | Active since Aug 2017

04 Aug 2017, 10:17

Bad customer service

<p>Recently lost my grandad, have a couple of insurances with Avbob. Friday, 30 July 2017 I had to put a claim with them and they promised that within 48 hours it will be processed and paid. As of today, the 4 of August 2017 the claim has not been paid. I have been to their offices, more than 3 times and made more than several calls, the only person willing to assist but doesn't proxy over payment is the Admin clerk. All this happened in Avbob Nelspruit.</p>

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply04 Aug 2017, 11:59
Official

Dear Tito-thuto-refiloe

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply07 Aug 2017, 17:08
Official

Dear Tito-thuto-refiloe

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department