Bad customer service

I received an Sms saying I missed payment so 2 debits will be done this month, that can happen i understand but I needed to check that, I called Avbob this morning only to be treated like dirt, the consultant had to ask me my Name, surname, ID number, DOB, Cell number, Postal Address, Physucall Address and work telephone number, what a waste of my time to later cut the call when he is telling me about may policies which don't really apply to the Sms, I requested for a Supervisor and he beat around the bush to get me one.