BAD CUSTOMER

10 Apr 2023, 16:32 BAD CUSTOMER SERVICE Bad customer service received from the Lebowakgomo branch of AVBOB preoceeding to head office.When we switch to the other funeral parlour they gave us a bad service as they had no parkage we were looking for.Upon cancellation and when we return the R3000 grocery money they made us pay a R400 VAT money for the R3000 grocery money.When we enquire why they said the system is programmed that way.We called Head Office and head office said they can override it and when they wanted to speak to Chantelle or Charnel they did not want to speak to head office.

When we insist they said this is how the system is programmed.So the cash money I received via cash send and when I return it I have to pay VAT for it,Why? Does consumer act allow this?