GM
Goitsemang M
1 reviews | Active since Dec 2016
25 Feb 2021, 16:50
BAD COMMUNICATION
Doubled charged after converting my funeral policy and every consultant I spoke to, trying to understand and as how it will be resolved! Said a different story. Im surrending my policy as I cannot afford to pay double every month.
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Replies (2)0
Replies (2)
AVBOB Mutual Assurance Society's replyOfficial
01 Mar 2021, 10:14Dear Goitsemang Modise,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply01 Mar 2021, 10:14
Official
Dear Goitsemang Modise,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
GM
Goitsemang M's updateReviewer Update
05 Mar 2021, 11:02For your error and bad communication, I have to go to court for a stamp for you to just refund what you owe me... This is really ridiculous...
Good day.
Thank you for your email.
Kindly note that we cannot proceed with the processing of your request as the following document is outstanding:
Please send the abovementioned document as requested, and once it has been received, we will be able to assist accordingly.
If you have any further questions, please contact our Call Centre at ***and keep your policy number at hand when you call
Good day.
Thank you for your email.
Kindly note that we cannot proceed with the processing of your request as the following document is outstanding:
- Complete the Identification section and Condition declaration section 4. The Identification Section must be completed in FULL by an AVBOB Administrative Officer or Commissioner of Oath that will also proceed to certify and sign your ID copy.
Please send the abovementioned document as requested, and once it has been received, we will be able to assist accordingly.
If you have any further questions, please contact our Call Centre at ***and keep your policy number at hand when you call
GM
Goitsemang M's update05 Mar 2021, 11:02
Reviewer Update
For your error and bad communication, I have to go to court for a stamp for you to just refund what you owe me... This is really ridiculous...
Good day.
Thank you for your email.
Kindly note that we cannot proceed with the processing of your request as the following document is outstanding:
Please send the abovementioned document as requested, and once it has been received, we will be able to assist accordingly.
If you have any further questions, please contact our Call Centre at ***and keep your policy number at hand when you call
Good day.
Thank you for your email.
Kindly note that we cannot proceed with the processing of your request as the following document is outstanding:
- Complete the Identification section and Condition declaration section 4. The Identification Section must be completed in FULL by an AVBOB Administrative Officer or Commissioner of Oath that will also proceed to certify and sign your ID copy.
Please send the abovementioned document as requested, and once it has been received, we will be able to assist accordingly.
If you have any further questions, please contact our Call Centre at ***and keep your policy number at hand when you call