Bad client service

Hi Avbod this message to you on behalf of my grandmother

"Hi, my name is Makgoba Florah Mogahsoa, cell phone *** - Email ***.

My mother-in-law Mantji anna Rakabe passed away on 18 July 2021, I was paying her policy at Avbob, her ID is *** and her arrangement for her funeral started on 19 July 2021 at Polokwane Avbob. The funeral was on 24 July 2021, I was promised that if Avbob conducts the funeral a sum of R12 000 will be added to the policy. Everything was done at Avbob, family cars, he****, tent, etc. Now I have not received the fees as promised, and the premiums are still being deducted from my bank account.

I tried to communicate with the Polokwane Branch without any help, their number is ***. I was assisted by Caroline with all funeral arrangements. Policy number G***5X4. All premiums for policies amounts to R360 per month, please assist me"