ZT
Zane T
1 reviews | Active since Jan 2012
20 Feb 2024, 11:23
Bad Behavior
I have canceled my policy nr AL***X3 with them telephonically on ***with Elizabeth Croukamp and she promised to send info abt cancelation. But I have received any, I called again got Valencia and she said information might delay I will get it b4 end of yesterday 19Feb, Today still nothing 20 Feb and I called the lady said the policy is still active. She will ask Elizabeth to call me. I need the information ASAP. Why are they taking money against my will or intending to take money against my will. I tried to be nice wen putting reason your I'm calling the policy but I told Elizabeth the truth. Can I have my cancelation information please.
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AVBOB Mutual Assurance Society's replyOfficial
21 Feb 2024, 16:19Dear Zane Thwala,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply21 Feb 2024, 16:19
Official
Dear Zane Thwala,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team