BAD BAD SERVICE

SHOCKING SERVICE FROM AVBOB FUNERAL – ALEXANDRA

Sunday 11th April 2018 my sister’s child passed away, it was a sad moment for the family especially for my sister, your adverts keep on saying you bury with dignity, but what we have experienced as a family is SCARY, DISGUSTING AND HIGHLY DISSAPOINTING. What we had to go through following the death of my sister’s child was rather disturbing, to even think that my family has been with AVBOB for years, our next step if nothing is done regarding this matter is to cancel all our policies, and spread the message as far as we can to tell people how bad you operate and there is nothing dignified about your funerals.

1. We went to AVBOB in Soshanguve Mortuary to arrange for the baby’s body to be transported to AVBOB in Alexandra, offices close at 17:00. We got there at 4pm, no one was willing to help, we were told to return the following day. My sister had just been released from the hospital, she was in so much pain since she had a C section, but they could not be bothered at all. We left peacefully. 2. The following day we went to AVBOB in Alexandra and we waited for 4 hours before we could receive assistance. The lady by name of PHYLLIS is the *********** manager who rather focused on shouting and shaming a new staff member instead of channeling her energy towards helping us. Simple communication between the two mortuaries or funeral homes was unpropitious. When finally, someone decided to help, we were told to pay R 6000.00 for the service, which we did, but the overall service was shocking, considering the money we paid. We were not treated with dignity, it was as if they doing us a favor though we paid for a service.

From the grave, itself nothing was done, there were no carpets, there were no equipment to lower the coffin, even simple chairs for the mourners to sit were not provided. we were borrowed two chairs by the family that was burying their loved one next to us SOMDAKA Funerals so that my sister and mother could sit down. Why did we have to pay the R 6000.00? Even the driver himself, 1. He arrived later than we requested, 2. He left before the service even finished at the grave yard. 3. We had to go to the small office at the graveyard to ask them to show us where to go. When we asked the driver of the Herse to show us the grave, he said pick which ever one and I’ll give you a number. To top it all, he emphasized that we were not working for the AVBOB in Alexandra as he works in Germiston.

The service we received from Avbob honestly is just so SAD. Only if we knew this is the kind of service AVBOB provides to customers we would have used an alternative since there are so many undertakers around. Thank you so much to a guy called Tobie, the guy that calmed my sister down when she was in hospital and told her that he will process what he can from his side. This guy deserves to be an employee for a company that knows what TCF (TREATING CUSTOMERS FAIRLY) means.

My sister’s name is Annah Malemela (011) ********** Somebody better apologize or even refund her or else, feathers will fly…