nM
nomzamo M

1 reviews | Active since Oct 2017

09 Mar 2026, 16:48

Bad attitude

Your staff have terrible attitude especially if you on arrears Rabelani Rambuwani, can someone please tell how much i need to pay to bring my account to active Thank you

0
Replies (6)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply11 Mar 2026, 08:16
Official
Dear NM,

We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team
nM
nomzamo M's update13 Mar 2026, 12:38
Reviewer Update
Still no assistance
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply18 Mar 2026, 10:48
Official
Dear NM,

We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.

Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.

Sincerely,
AVBOB Complaints Team

nM
nomzamo M's update18 Mar 2026, 14:29
Reviewer Update
What exactly you people investigating? Im complaining about staff bad attitude, and im asking amount total amount that i need to pay to bring my account up to date, this delay is so unnecessary
nM
nomzamo M's update19 Mar 2026, 16:25
Reviewer Update
A big thank you to Marietjie Maritz she assisted me nicely

Just so you know
Rabelani Rambuwan has a sticky terrible attitude, she's mean, if she doesn't want to work she must stay at home and sleep this was a second time complaining about her not sure if she has a problem with me or what, her boss must deal with her i was hoping this issue about her was going to be addressed
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply10 Apr 2026, 14:06
Official
Dear NM,

Thank you for taking the time to share your feedback.

We sincerely appreciate you acknowledging the assistance provided by Marietjie Maritz. It is encouraging to hear that she assisted you in a professional and helpful manner, and we will ensure that this positive feedback is shared with her.

Your feedback is valuable and helps us improve our service and internal processes.

Kind regards,