Bad and not so Honest Service with AVBOB

I am very much disappointed as Avbob Client who has been so loyal and never skipped any payment, yet when I needed Avbob the most to bury my father it was a hustle. My Dad passed on, on the 19th July 2019 in Johannesburg I arranged that he be buried at home in De Aar Northern Cape.

I was assisted at Germiston branch as it was the nearest branch to us, Wow Germiston employees their service is really bad I had to put the fact that I'm sad aside and fight with Kobus who was assisting me Kobus is not good to work with people especially people who lost their loved ones. On the 22nd July 2019 I removed my Dad from the mortuary he was at to Avbob as I am Avbob Client which was not so much of a hustle, now come the time to do funeral arrangements Kobus tells me he is only available at 2pm that day to do funeral arrangements we can't do nothing it was 10am when he told me that, first and for most I don't stay around that area my father is the one who stayed there so I'm not fami**** with the area to be staying that long on the area, secondly we are laying my Dad to rest at a different Province we need to start ASAP with the funeral arrangements so that I can also leave Johannesburg earlier to get things sorted out where we were going. I explained that to Kobus he decided to be rude and told me that he was only available at 2pm yet there's other 3 employees sitting there whom I didn't know exactly why couldn't they help because they were doing absolutely nothing including their not so welcoming Receptionist who is a lady I forgot to take her name, they don't even have their name tags on to see who are we really dealing with.

Okay Kobus defeated me I ended up having to come back at 2, I arrived, we did everything on the 22nd July 2019 with the hope that I was gonna get the Doctor's report and the Death Certificate to do other claims and help other family members prepare for their claims as well. Kobus told me the latest to get those stuff will be on Wednesday the 24th or 25th July 2019, bare in mind that I wanna bury my Dad on the 27th July 2019 if I'm gonna get those Documents on the 25th July 2019 when will I have enough time to do funeral of my Dad? I tried to convince Kobus but I couldn't as he was rude. They said they will call me they didn't. On the 23rd the whole day nothing happened I decided to call the Call Centre and explained my situation hardly 5 minutes after speaking to the Call Centre which was very helpful Kobus called me to go sign for the Documents so that they can start applying for the Death Certificate it was 15 minutes before 4 and they are closing at 4 and as I said earlier that I'm not fami**** with the area as I was not staying there. I had to come back the following day the 24th July 2019.

On the 24th July 2019 I was there before 8 I understand they couldn't open as they were not opened yet, but to my surprise there were 2 white ladies who also came before 8 but they opened for them I also came closer to the door hoping that they will open but they didn't I waited for 8am they opened and I got in when I got in the 2 white ladies were there to do the very same thing I was there to do but the difference between me and them was that I'm black and I'm alone I don't have someone to help me and I looked young and probably when they saw my ID number they told themselves that they are dealing with a kid they will do as they want.

Anyway I did sign the paper so that they can go request Death Certificate from Home Affairs I was gonna wait again from 8 am until whatever time they finish and they said the latest will be 12 and they will call. I had to call at 1pm because they didn't call at 12 as they promised. After I called they told me it was not ready they will call, I called the Call Centre again after that they called me to come get my stuff. I got everything sorted out at 2pm on the 24th July 2019 I still need to go to Northern Cape from Gauteng at Northern Cape there is no movement because we are all waiting for these Documents we are burying on the 27th July 2019 Kobus at Germiston branch is rude and treating me like I'm asking for help and I'm not gonna pay yet it's not like that at all.

There is also a false adverti*****t on their papers that we get R2500 upfront and airtime to help prepare for funeral arrangements there is no such a thing I never got that at all I had to add extra on top of the cover I had for my Dad.

Now they had transferred everything at De Aar branch in the Northern Cape everything went smooth at De Aar but they didn't have tent and chairs and that was our baby to nurse they didn't even offer an alternative.

My first experience with AVBOB was really really Bad and depressing I am even removing people that I'm left with and that I was gonna add I will look for other options once first experience becomes like this there is no hope for future.

I wouldn't recommend AVBOB to anyone that I know. The service sucks it's employees are rude I am done.