Avbob's total lack of care and empathy for clients

Avbob has no idea of how to handle a funeral or to show any form of empathy.. From the moment we walked into your offices on Tuesday to start the arrangements, we were unhappy, your staff has no idea of what the word “empathy” means… Till today no one even said condolences of any kind to my mother-in-law at all, when we got there is was question of what is your policy number, where is the deceased ID, etc etc… just a paperwork exercise… The whole week was hectic as we had to push to get the funeral done yesterday as some family members had flight booked out on Sunday so next week was not practical. In the end one of the other branches did the church service part… To top it all, the driver with the coffin 1st went to the wrong church, after we check multiple times with your office that they have the correct address. He then did not tell anybody, and we had to phone around to figure out where he was, He ended up 45 MINUTES late for the service!!!!! So, of all the funerals I have been involved with the last 20 or so years, this has been the single most unpleasant experience ever. We can’t change the past week, but know this – We will NOT recommend avbob to anybody, or ever make use of your services again. My mother-in-law still has a policy with you, but when needed we will definitely not use you, we will rather pay someone that understands the impact the loss of a family member has on those that remain behind. I put a note on Avbob FB messenger and that got ignored, I submitted an email to their complaint address and that got ignored as well. So ultimately their really do not care at all about the people that took out policies decades ago and who paid them diligently.