AVBOBS NONE PAYMENT OF FUNERAL POLI CY

Our brother in law passed on on the 22 Dec 2018 (he never had a id) now avbob postmansburg did the funeral very nicely of which we are thankful . However Now that avbob need to pay out the claim and change of the policy they avbob gives problems yo pay out the cash amount and the change of the policy on which they burried the person It always happens like this when we need to pay the policy then it's ok But when we need avbob to pay out the money then there is always issues now I spoke to Mrs diane at head office claims dept according to her the police doc plus the affidavit plus the other docs that went with it are not enough prove that the person that they avbob burried was not prove enough maybe they burried a ghost or something It make me furious that avbob accept the policy accepts our money but when they avbob need to pay out the avbob always have issues not to pay out Avbob I am disappointed I the way u handled us and the issue of no e payment on avbobs behalf