AVBOB's Failure to Address Incorrect Policy Details and Lack of Communication

I opened a policy with AVBOB, but due to their error, incorrect details of an unknown individual were captured. For over a year, I was unknowingly paying premiums for this person. When I discovered the mistake, I visited their Johannesburg office and submitted a formal complaint via email in December 2024.

Despite providing all required documents to Vincent, the assigned assistant handling my case, I have received no feedback or updates. The lack of communication and transparency is unacceptable.

*Expected Resolution:*

1. Immediate investigation into the error. 2. Refund of premiums paid for the incorrect policy. 3. Correct policy details and regular updates.