AP
Antoinette P

1 reviews | Active since Mar 2018

04 Feb 2025, 17:13

AVBOB'S DISGUSTING WAY OF TREATING DISABLED PEOPLE

I am 71 years old, I had a stroke and cancer for 6 years. I walked into Key West Mall in Krugersdorp. In front of Pick 'n Pay a table was set up and a couple of young salesmen and one lady tried to sell AVBOB funeral policies to people walking past. Because I walk with a limp (because of my stroke) one of the salesmen walked towards me, making fun of the way I walk, He told me and others that clients like me funeral policies. I phoned AVBOB head office, but they close at lunchtime!!?!! I left a message. I also phoned Centre Manager of Key West Mall and she is looking for video footage of the incident. AVBOB - this is the worst way you can treat a person who survived a stroke and cancer and still tries to buy groceries. If your salespeople think it is a joke to make fun of a disabled person, I hope that the entire SA will now hear what a horrible, unsympathetic and pathetic funeral parlour you are. You disgust me!!

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Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply10 Feb 2025, 08:10
Official
 Dear AP, 

We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority. 

We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter. 

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers. 

Sincerely, 

AVBOB Complaints Team 



AP
Antoinette P's update11 Feb 2025, 09:55
Reviewer Update
Avbob promised to phone me yesterday regarding this complaint. Of course they didn't keep their promise.
Why? BECAUSE THEY JUST DON'T CARE. They will rather laugh at a disabled person and tell her that she will be needing an AVBOB funeral soon. Shame on you, Avbob!

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply27 Feb 2025, 16:03
Official
Dear AP, 

We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority. 

We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter. 

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers. 

Sincerely, 

AVBOB Complaints Team