AVBOB's Afrikaans agents are way more helpful!

Called AVBOB customer services and selected English option. Call went through but no one would speak. Old call center trick for people not willing to work on a Friday afternoon. After about 3 minutes I dropped the call and redialed. Chose Afrikaans option this time. I came through to an extremely helpful and pleasant agent called Chelsie Malan. She offered to assist me in English even if I'd chosen Afrikaans. She changed my bank details and resubmitted my premium for Monday. She gave me additional account information on my premiums and my benefits. It's wonderful to deal with such professional people.