jR
jonathan R
1 reviews | Active since May 2020
20 Jul 2021, 16:05
AVBOB wants to payout funeral policy after the day of the funeral.
I would not recommend the services of AVBOB. Our gran passed away and had a funeral policy with them. After they worked out the costs of the funeral there was a remainder of around R3500 which they owed us. We went to see then on the 15th of July (5 days ago). When we phoned today as the money is needed for remaining funeral arrangements, we were told that they will only pay out the remainder 1 to 4 days after the funeral -> how pathetic, the policy money is suppose to be used for the funeral.
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Replies (4)0
Replies (4)
AVBOB Mutual Assurance Society's replyOfficial
21 Jul 2021, 09:38Dear Jonathan R,
We thank you for making us aware of your complaint and we will contact the nominated beneficiary as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply21 Jul 2021, 09:38
Official
Dear Jonathan R,
We thank you for making us aware of your complaint and we will contact the nominated beneficiary as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
jR
jonathan R's updateReviewer Update
23 Jul 2021, 09:30The Funeral was yesterday and AVBOB has still not resolved the issue, funds were not paid out. I I would not recommend their services at all to anyone
jR
jonathan R's update23 Jul 2021, 09:30
Reviewer Update
The Funeral was yesterday and AVBOB has still not resolved the issue, funds were not paid out. I I would not recommend their services at all to anyone
jR
jonathan R's updateReviewer Update
23 Jul 2021, 10:09We gave them a call and after the consultant put us for 15 minutes on hold stipulated that he will move the claim forward...seriously.......the funeral has come and gone and there is no care towards resolving the issue. What a ******* company
jR
jonathan R's update23 Jul 2021, 10:09
Reviewer Update
We gave them a call and after the consultant put us for 15 minutes on hold stipulated that he will move the claim forward...seriously.......the funeral has come and gone and there is no care towards resolving the issue. What a ******* company
AVBOB Mutual Assurance Society's replyOfficial
23 Jul 2021, 10:44Dear JR,
We take note of your recent comments.
This matter has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to the nominated beneficiary in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply23 Jul 2021, 10:44
Official
Dear JR,
We take note of your recent comments.
This matter has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to the nominated beneficiary in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Complaints Department