AVBOB VEREENIGING!!!!!

I have been phoning AVBOB Vereeniging every day for the past three weeks regarding information pertaining to my late father's burial order documentation.

In my first call to them the funeral undertaker, Francois, could not find my father's file and said they did not have my father's body with them, however, on the burial order their stamp is on there? After phoning a second time, he said he does not know why the documentation is incorrect and he will try to find out why. After a few days have passed I phoned them again and Francois said he will receive the documentation from the crematorium any minute.

Long story short, this was two weeks ago. They still have not been able to assist me or give me a reason why the documentation is incorrect and the insurance policies can't pay out if I can't give them the correct document.