FP
Faith P
1 reviews | Active since Feb 2023
13 Nov 2024, 10:30
AVBOB USELESS AND POOR SERVICES
WORST EXPERIENCE EVER!!!! I Informed them my father was deceased in 2021 and replaced him with another extended family member as the policy had not yet reached the 6 months waiting period! Upon going through my policy documents I discovered that AVBOB was still debiting his premiums in addition to the extended family I added onto the policy. I raised this with them and submitted the requested documents for the to refund me back the premiums, they have all of a sudden gone deaf and mute, no responses to my emails, the call centre is useless as the consultants can’t even help you!!! Absolutely useless!! I’ll be cancelling my policy with you guys, thank you for wasting my time and money!!!
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AVBOB Mutual Assurance Society's replyOfficial
14 Nov 2024, 14:50Dear FP,
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply14 Nov 2024, 14:50
Official
Dear FP,
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team