ZM
Zinhle M

1 reviews | Active since Dec 2023

13 Mar 2025, 17:18

AVBOB *****ULENT STOP ORDER ON MY SALARY

Avbob is *****ulently deducting an amount of R609,50 from my salary via Stop Order for 2 months now. I have tried emailing them and DM on their X page (formerly known as Twitter) to inform them that they are committing, because I have engaged any of their employees, in person or via online platforms to request any policy or service from them. I am most worried about potentially being a victim of identity *****, because I have no idea how AVBOB was able to access my personal information without my knowledge or consent. Furthermore, be able to institute a stop order on my salary that I know nothing about. I do not know what they are deducting this R609,50 for, whom the beneficiaries are, and their alleged relationship to me, as well as how their personal information was accessed. I feel extremely unsafe, and concerned about my personal safety. Avbob does not even care to respond to my emails. The reference for the stop order on my salary is AL***A9

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Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply14 Mar 2025, 10:51
Official
Dear ZM,

We truly regret to hear about your recent experience with AVBOB . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team



ZM
Zinhle M's update24 Apr 2025, 19:11
Reviewer Update
It is greatly disheartening and disappointing that over 1 month later, AVBOB insists on continuing to deduct this *****ulent Stop Order from my salary despite me flagging it as *****ulent. You have made 3 *****ulent deductions already. You have ignored all my endeavors to try and get you to stop this *****. Ie: ignoring my complaints on your social media pages, and ignoring my emails to your designate complaints email address. AVBOB truly is above the South African law and act with impunity!
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply02 May 2025, 08:49
Official
Dear ZM,

We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.

Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.

Sincerely,

AVBOB Complaints Team