TZ
Thandeka Z
1 reviews | Active since Nov 2021
20 Oct 2025, 10:04
Avbob *****ulent policy
I had a *****ulent policy that was taken under my without my permission which was R836.50 I filled all the form along with the affidavit from police station but avbob has not funded me my money. I very disappointed
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
20 Oct 2025, 15:10Dear TZ,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply20 Oct 2025, 15:10
Official
Dear TZ,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
TZ
Thandeka Z's updateReviewer Update
23 Oct 2025, 10:01I'm still disappointed Avbob has not funded my money back.
I have been with Avbob for more than 5 years with my other policies and I think I should take my money somewhere else because this is not the first time they took a policy under my name without my permission.
I have been with Avbob for more than 5 years with my other policies and I think I should take my money somewhere else because this is not the first time they took a policy under my name without my permission.
TZ
Thandeka Z's update23 Oct 2025, 10:01
Reviewer Update
I'm still disappointed Avbob has not funded my money back.
I have been with Avbob for more than 5 years with my other policies and I think I should take my money somewhere else because this is not the first time they took a policy under my name without my permission.
I have been with Avbob for more than 5 years with my other policies and I think I should take my money somewhere else because this is not the first time they took a policy under my name without my permission.
AVBOB Mutual Assurance Society's replyOfficial
27 Oct 2025, 12:28Dear TZ,
We confirm the complaint was finalised and refund concluded.
Kindly note that we are unable to cease any stop order deductions that may have been processed at your pay office before date of cancellation of your policy. If any premiums are received on the policy after date of cancellation, these will be refunded to you once received from your employer.
Regards,
We confirm the complaint was finalised and refund concluded.
Kindly note that we are unable to cease any stop order deductions that may have been processed at your pay office before date of cancellation of your policy. If any premiums are received on the policy after date of cancellation, these will be refunded to you once received from your employer.
Regards,
AVBOB Mutual Assurance Society's reply27 Oct 2025, 12:28
Official
Dear TZ,
We confirm the complaint was finalised and refund concluded.
Kindly note that we are unable to cease any stop order deductions that may have been processed at your pay office before date of cancellation of your policy. If any premiums are received on the policy after date of cancellation, these will be refunded to you once received from your employer.
Regards,
We confirm the complaint was finalised and refund concluded.
Kindly note that we are unable to cease any stop order deductions that may have been processed at your pay office before date of cancellation of your policy. If any premiums are received on the policy after date of cancellation, these will be refunded to you once received from your employer.
Regards,