Avbob trying to rip clients

I have a policy with Avbob since 2013. In this cover it is myself and my spouse. The cover was for R10 000.00 for each of us. In September 2022, I upgraded the policies (for both myself and my wife) to R25 000.00 each. The quotation for upgraded policy was R230.00. I received two smses to confirm the upgrade and to notify me there will be a six months waiting period for the added amount.

On the 5th of January they sent me an annual letter. I was surprised to realize that they only updated only on myself and not on my spouse.

I called them to complain about this. I was told to send them an email with certified copies of both myself and my spouse.

I sent the email and waited for three days. I called them again. The consultant I spoke to, told me to send an email again.

Two says have passed and they haven't responded. I think they are doing it deliberately.