Avbob tricks

After my last review where I reported my dissatisfaction with what I term "*******" by Avbob, seemingly they are on a mission to disown claims. After my last experience with them in December where they disowned my grand mother's claim after 12 years of paying her policy, today I decided to do a random check to see if my other policies are still in order. I got the shock of my life after learning that they claim I owe R398 after months two or three months of not paying my premiums. This came as a shock as I am paying via persal. Avbob claims that persal has not honored the premium, how it's still a mystery to me. I never received any notification that I was behind in any payments. So Avbob is making this a habit now to want to disown claims due to premiums that are not paid. I'm so ddisappointed. The person helping me couldn't even explain how the premium was dishonored by persal system. I really need answers from Avbob. Are they intentionality doing all this to disown another claim as previously. I'm urging all who read this to make sure that you check the status of your funeral covers with Avbob regularly to avoid disappointment. I'm looking for alternatives to take my business elsewhere I cannot continue like this..