AVBOB TAKES ADVANTAGE OF MOURNING FAMILIES!!!!

I am extremely frustrated with the customer service I have been receiving from Avbob!

Firstly, they sold my grieving mother a substandard product! The engraving on my dear late father's tombstone has completely faded off! IMAGINE!

I provided them with the necessary evidence to show that indeed they installed the tombstone and that the product does not meet the acceptable quality standards we expect from tombstones, and I asked that they kindly assist by re engraving the tombstone or replacing it and they responded with so much hostility!

They sent me a single page response claiming that the guarantee on the stone is only valid for three months! IMAGINE!!! Who on earth would want to spend R10 000 for a tombstone that will only last three months???? Its the most ridiculous thing i've read!

I asked them to send me the policy document which informs this response and they ignored my email and the follow up emails the since April. I raised my concerns on Twitter, twice, and all they say is that they will get back to me!

Avbob is clearly a very poor service provider which has no respect for its customers and take no accountability for its shoddy workmanship. I am shocked and appalled that such a 'great' company with a 'good' reputation, actually rips off mourning families by providing them with very bad products in their time of need!

I am currently investigating the matter further to see which Ombudsmen can assist as this is unacceptable! I would not recommend anyone to buy any products or pay for any service from this shameless company!