Avbob service of claim cash is bad

My shumani I did my claim on Thursday for my uncle burial I send claim emails on Thursday buy 11h04 buy 16h00 I was checking if my claim is registered I found that it was not registered I have been given another email it was Myclaim1 myclain2 and claim I send to both but no luck Friday I call it was not registered I have been told to resend again I did it was 9h45 but 12h00 I call it was not registered I when I Google to find the nearest office of avbob in randburg I went there the lady assist me to register and she gave me the claim number funeral was on Sunday 20th I have to borrow money to bury my uncle I have to return money with interest till today I never I never get the money I did phone this morning is not promising at all I rate avbob 0% their service is bad when you claim cash that my contact ***