Avbob *****s your premiums through their EFT link

Avbob claimed I last paid premiums for my policies in July and that they will be lapsed on 22 Dec 2024. On 4 Dec I received a call from them and I queried the allegations and sent them evidence that I paid using their EFT link. They changed the last payment from July to Sep without any explanation or clarity. I've asked them to tell me where did the money I paid using their link go, NO ANSWER. I sent emails to their complaints, NO RESPONSE. I called this morning and spoke to Emmanuel, he was trying to get me to start their process of sending an email to them then log this with the ombudsman. As I was explaining to him that I've had these conversations and have even requested avbob to now debit my account, the call was mysteriously ended. I'm looking for another insurer who will be able to monitor their own links for payment. What incompetence, what poor service, what a disgrace and useless service