Avbob Robertson poor service

I was very disappointed the way my father in law was treated after my mother in law passed away. The manager was very cold and handled everything like it is a business transaction that needs to be done quickly and we are wasting her time. Because he is blind he has to rely on other people to take him where he needs to go. I feel the least they could have done is drive those few kms to go to my father in laws house to get the paperwork done, since they knew he is blind and had to organize someone to take him to Robertson. Also, the people did not speak to him directly. He is blind, not dumb or deaf. I told them that beforehand. They ask me all the questions instead of speaking to him. He was still married to my mother in law, thus the last decisions that needed to be made was still for him to decide. On the invoice is states everything in detail what the costs are for, except for the huge sum for the administration fee of over R6000. We still do not know what that includes, since the cremation, travel fees, coffin, even every phone call and photocopy was detailed and printed separately. Yesterday they let us know that the cremation will be taken place tomorrow, but we are not allowed to view the cremation. That was not explained to us when they quickly finished all the paperwork. Again they called me instead of speaking to my father in law. He can answer a telephone. That they know very well, because they were quick to call him to ask when the payment will be made. Now they have lots of excuses why we cannot view the cremation. Maybe something fishy going on??