AVBOB ripped me off

<p>I have policies with AVBOB, I wanted to add my husband on one of my policies. The consultant who was helping told me it's won't going to be a problem and we won't need to open a new policy for him because it's just adding.</p> <p>along the process I noticed that there was a policy that I couldn't understand a repetition of one of the policy I have. That's worried me. </p> <p>When I received my salary advice for July I noticed the consultant **** to me he opened a new policy with a new policy number. I called AVBOB for complaints they said the consultant was totally wrong and they added my husband over the phone.</p> <p> </p> <p>On 22 July 2016 I sent a letter of confirmation to AVBOB as I was advised on the phone by AVBOB. And on the letter I personally requested and stated that the policies be cancelled as soon as possible before my next pay. </p> <p> </p> <p>To to my surprise when I received my salary advise for August I saw that the policies were not cancelled. The policies are AL ********** X3 &AL ********** X3.</p> <p> </p> <p>i made follow ups I called and I was driven around until to a point that I had to write a second email on 15 September 2016 because AVBOB deducted again, they confirmed receipt of the first email and they promised to process my refund.</p> <p> </p> <p>the lady with email ********** advised me to forward my bank statement so that she can cancel and process my refund that was 30 September 2016. She told me that they will refund me from August to October because the system was still going to debit the money and she agreed they were on the wrong side.</p> <p> </p> <p>the money for October was deducted, I was then contacted by the lady Vinola Maharaj ********** on 3 November 2016 requesting my bank statement again, marriage certificate and I'd copy. I comp**** again but to my surprise on 07November 2016 my account was deposited with R168.00 I called AVBOB to find out I was told k am only going to refunded for October and that it and for the other policy they will refund R164.00.</p> <p> </p> <p>Please I need your assistance because no one is willing to listen to me now, my money was taken without my permission.</p> <p> </p> <p>thanku for your assistance.</p>