LB
Lorraine B
1 reviews | Active since Nov 2014
09 Sept 2024, 07:27
AVBOB refuses to cancel policy
Morning I am writing this review on behalf of my 73-year-old mother who is not able to do this. I have been trying to assist her to get the AVBOB policy cancelled but to no avail. She has been sending email after email; only to keep getting requests to send bank statements, letters to confirm cancelation, letters commissioned. Numerous emails have been sent since 12 Jan 2023 until the most recent one today. Again, this month money was deducted from her account. All AVBOB does is to send a SMS to request the same documentation. There is no response to any of the emails confirming cancelation. Is this how we treat Customers AVBOB? My mother is not giving permission for any deductions but still you continue. This is surely in contravention of FICA?
Helpful (0)
Replies (6)0
Replies (6)LB
Lorraine B's updateReviewer Update
11 Sept 2024, 18:31Still no response from Avbob after two more emails and this review? Very poor service and cancelation avoidance.
LB
Lorraine B's update11 Sept 2024, 18:31
Reviewer Update
Still no response from Avbob after two more emails and this review? Very poor service and cancelation avoidance.
AVBOB Mutual Assurance Society's replyOfficial
13 Sept 2024, 15:28Dear L,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply13 Sept 2024, 15:28
Official
Dear L,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
LB
Lorraine B's updateReviewer Update
18 Sept 2024, 13:20Today is the 18th.
AVBOB your previous response notes that you will look into the matter.
Still no further update or resolution.
Perhaps we need to escalate this to the Regulator and FSCA?
AVBOB your previous response notes that you will look into the matter.
Still no further update or resolution.
Perhaps we need to escalate this to the Regulator and FSCA?
LB
Lorraine B's update18 Sept 2024, 13:20
Reviewer Update
Today is the 18th.
AVBOB your previous response notes that you will look into the matter.
Still no further update or resolution.
Perhaps we need to escalate this to the Regulator and FSCA?
AVBOB your previous response notes that you will look into the matter.
Still no further update or resolution.
Perhaps we need to escalate this to the Regulator and FSCA?
AVBOB Mutual Assurance Society's replyOfficial
20 Sept 2024, 11:36Dear L,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply20 Sept 2024, 11:36
Official
Dear L,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
LB
Lorraine B's updateReviewer Update
04 Oct 2024, 07:36AVBOB, this matter is still not resolved. Nompumelelo Baxter advised that they are not able to deal with me (which is understandable. In the interim my mother has sent a letter to you to provide the permission. She was called and asked for a bank statement and copy of her id (AGAIN) and it was provided (AGAIN).
The premium has again been deducted!!!! and no refund has been made.
Yesterday Leesanne Seroot emailed to ask for the bank statement and ID again?????
It is unbelievable that this complaint is not resolved. My mother has been trying to cancel the policy since last year. You are quick to take the premiums and when it comes to cancelation, you are giving zero service.
Please provide me with your CEO details so that I can escalate directly as your complaints team is clearly not capable of doing their work and clearly not TCF.
The premium has again been deducted!!!! and no refund has been made.
Yesterday Leesanne Seroot emailed to ask for the bank statement and ID again?????
It is unbelievable that this complaint is not resolved. My mother has been trying to cancel the policy since last year. You are quick to take the premiums and when it comes to cancelation, you are giving zero service.
Please provide me with your CEO details so that I can escalate directly as your complaints team is clearly not capable of doing their work and clearly not TCF.
LB
Lorraine B's update04 Oct 2024, 07:36
Reviewer Update
AVBOB, this matter is still not resolved. Nompumelelo Baxter advised that they are not able to deal with me (which is understandable. In the interim my mother has sent a letter to you to provide the permission. She was called and asked for a bank statement and copy of her id (AGAIN) and it was provided (AGAIN).
The premium has again been deducted!!!! and no refund has been made.
Yesterday Leesanne Seroot emailed to ask for the bank statement and ID again?????
It is unbelievable that this complaint is not resolved. My mother has been trying to cancel the policy since last year. You are quick to take the premiums and when it comes to cancelation, you are giving zero service.
Please provide me with your CEO details so that I can escalate directly as your complaints team is clearly not capable of doing their work and clearly not TCF.
The premium has again been deducted!!!! and no refund has been made.
Yesterday Leesanne Seroot emailed to ask for the bank statement and ID again?????
It is unbelievable that this complaint is not resolved. My mother has been trying to cancel the policy since last year. You are quick to take the premiums and when it comes to cancelation, you are giving zero service.
Please provide me with your CEO details so that I can escalate directly as your complaints team is clearly not capable of doing their work and clearly not TCF.
AVBOB Mutual Assurance Society's replyOfficial
08 Oct 2024, 10:02Dear L,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply08 Oct 2024, 10:02
Official
Dear L,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team