MC
Mariaan C

1 reviews | Active since Jan 2017

03 Feb 2017, 15:23

Avbob refuse te implement my debit order.

<p>A few months ago I app**** for a policy at avbob tzaneen, thinking everything was in order as confirmed by the branch, I saw that no debit order was going through my account. When phoning them they told me they want proof from my bank that the account in question is used for personal and business transactions. The bank however informed me that they do not supply such letter. We've had this account for many years, and many debit orders are going through it, so why does Avbob not want my money?????? And if I did not phone to enquire about my policy, I still wouldn't have known there was a problem. And I still haven't heard from them since. Thank you Avbob your service is great!!!</p>

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply03 Feb 2017, 15:53
Official

Dear mariaanc01,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

Best regards,

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply01 Mar 2017, 12:54
Official

Dear mariaanc01 ,

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department

Best regards,