AVBOB PRETORIA HEADOFFICE CLAIMS DEPARTMENT

My dad passed away the 3rd February 1919. I recieved excellent Service from Avbob North End Port Elizabeth. About a week later I noticed there was an erroneous charge. Avbob Port Elizabeth confirmed that there was a refund due to me. I duly provided them with copies of my Id, bank statement and dads buriel quote which they then forwarded to their headoffice together with a letter advising that a refund must be issued. Well well well. SEVEN WEEKS LATER HOURS SPENT ON THE PHONE STILL NO REFUND. Initially I was advised query been attended to and so on and so forth. Two weeks ago Thandonina in claims department was busy with it. A week ago Thandonina was not at work and I was advised that Thembi in claims will attend to it and that she would arrange the refund the same day. Well today I phone and get told Thembi is not in and wait for it. THEY NEED A LETTER FROM PORT ELIZABETH TO CONFIRM THAT A REFUND MUST BE ISSUED, NOW WHY AFTER THANDO IN PORT ELIZABETH HAS FORWARDED AND EMAILLED IT TO THEM THREE TIMES. In all honesty I am starting to wonder if I will recieve the refund incl vat R735.00 in my lifetime. I am appalled bytAvbob Pretoria headoffice's attitude and lack of service.