AVBOB poor service (no service)

I called yesterday, put on hold. They have a call back system, but does not allow you to type in the telephone number. I sent an email, received ref, but had no reply yet. Called the call centre number this morning, was on hold for 10 minutes, requested call back, still waiting after 30 minutes. We had a death in the family, trying to get assistance, but nothing yet. AVBOB service sucks!