Avbob poor service delivery

I never been so much annoyed with poor service delivery from Avbob Kemptonpark branch, there is this lady by the name of Precious, God help me.I was grieving the loss of my mother who just passed away on the 22nd December and I went there on the 23rd to go arrange for her funeral . this lady was so cold and she couldn't explain thoroughly the procedure as this was my first experience, my husband and I had to dig out answers from her. A simple explanation on what services are they offering to us was not explained to us. And again there was an error of the deceased date of birth which they wrongly filled after I had rectified in 2016 but still was captured wrongly . Precious told us that until head office rectified the error she won't be able to process anything .I had to drive to Pretoria head office which she told me I was only wasting my friend as people at head office are working from home, I took a risk and there was no such I found that it was business as usual and I helped in a decent manner ( thank you Pretoria head office staff) whereas in Kemptonpark branch they were in a hurry to make a braai while we expected their sympathy. I would never wish the service I received from Precious and her manager for any, as they added more stress and pain to my grief. She told me that I will finalize everything at Brits Avbob and I finally went to brits on Tuesday the 28th December again the white ladies at reception were so rude and instead of being welcomed we were told to go outside and if we can't see there are people inside already? there was a big board at reception that says "no public toilet here" 😳 so it means I can't use their toilet when pressed even when I bring business to them. At the end I met up with Johan and Cristo they are the only ones who are customer friendly,Thank you. Johan helped me trim down quote which I was expected to pay over R10000 ,made by Precious without consulting me , thanks to Johan unnecessary things like tent decorations, couches etc were removed and I paid R1800 extra. I'm even thinking of canceling my account as I've been with avbob for 19 years but only R12000 was what was paid for funeral costs. It's a disgrace for real