avbob poor redress of clients complaint

I laid a complaint with avbob regarding a *****elent policy taken with my name, they emailed and texted me that there would be someone from the company making contact with me but a month later no call or email has been sent, I had to call to find out what is happening and the person who answered said i must call the investigator of which i did not have her details and i asked him to tell her to call me but even today still no call, I have been their client for more than 10 years and now when i want redress i am being sent from pillar to post....