AM
Anita M

1 reviews | Active since May 2015

01 Dec 2022, 12:24

Avbob poor payout service

I’ve been struggling to claim from Avbob since August. They’re consultant even had the guts to tell me that I won’t get payout because the policy has lapsed. That time the policyholder was the deceased. Some call center agent tried to help by sending email to claim department but even this day nobody bothered to reply.

Then decided to do walk-in to their branch at Burgersfort tjooo I’ve never felt so small in my life.

0
Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply01 Dec 2022, 14:19
Official
Dear  Anita Matsi,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter. 

Kind Regards, 

AVBOB Complaints Department

AM
Anita M's update05 Dec 2022, 15:15
Reviewer Update
I’ve been waiting for you to contact me since this just to prove that service delivery isn’t something you take to heart
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply06 Dec 2022, 16:25
Official
Good day,
Your complaint has been registered and you will be contacted in due course.
Kind regards,