Avbob policy cancellation - GT***X5

I have an AVBOB policy that I opened for my former mother-in-law, for which I have been responsible for making the monthly payments. More than a month ago, I submitted a written request to AVBOB to cancel the policy. However, the policy has still not been cancelled, and deductions continue to be made from my bank account.

I have made several attempts to contact AVBOB via email but have received no response. I have also attempted to contact the call centre without success, as my calls have gone unanswered. In addition, the self-service platform does not appear to be functioning, leaving me with no effective means of resolving this matter.

It is unacceptable for AVBOB to continue debiting my bank account after I have formally requested cancellation of the policy, particularly while failing to respond to my repeated attempts to communicate. I therefore request that this matter be addressed urgently, that the policy be cancelled without further delay, and that no further deductions be made from my bank account.