Avbob pathetic service

I have had an insurance cover with Avbob for many years and have been paying it faithfully. My mother passed away on the 31 May 2026. I have been trying to submit a claim and each time I was told that they are offline. I submitted my documents in Butterworth on Friday, 5 June 2026 and there is still no update. The funeral is this week and we still have not heard anything from them. I’ve been sent from pillar to post yet they collect their premium monthly. What are we supposed to do as we need those funds. Such poor and pathetic service I’m very disappointed and thinking of cancelling this policy as it’s clearly a waste. I hope this issue will be resolved soonest.