1 reviews | Active since Oct 2016

05 Oct 2016, 18:08

Avbob pathetic

<p>3 months ago I was retrenched and app**** for the benifits as advertised. </p> <p>To date got no reply and get messages saying I'm behind on premiumd.</p> <p>I phoned last month and they supposedly never received the documents.</p> <p>Recent to 2 email addresses as provided by person on phone.</p> <p>Still no reply.</p> <p>Sent another mail today requesting a reply - still nothing.</p> <p> </p> <p>Either the staff dont bother checking or dont have a clue what they doing.</p> <p>Imagine if you got to claim death benifits....</p> <p>Will you ever see the money with such bad service.</p> <p> </p> <p>Think it is time to move my policies elsewhere where one can at least get a reply.</p>

0
Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply06 Oct 2016, 08:03
Official

Hello Vanessa-van-rooyen-hurt

We thank you for making us aware of your complaint, we have notified the Complaints department for assistance and they will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Family

Best regards,

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply11 Oct 2016, 14:16
Official

Dear Vanessa-van-rooyen-hurt,

The Complaints Department has investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Family

Best regards,