ZM
Zanele M
1 reviews | Active since Oct 2021
22 May 2025, 13:59
Avbob Parcel Number *****
To my suprise today, when I received my payslip I see a deduction of R611 with Avbob reference. I don’t a policy with Avbob, I called in and was told a complaint will be logged. I am irate at this moment because I don’t understand where they got my details and my parcel number which is very confidential. This is ***** and I want this to be fixed as soon as possible, cancel this policy and refund me my money. How can you authorise a sale without confirming with client?? ***** ***** *****!!! I want to know the sales rep who did this sale and submitted my application to my employer, that sales rep must confirm where they got my details. Resolve this now!! ***
Helpful (0)
Replies (6)0
Replies (6)
AVBOB Mutual Assurance Society's replyOfficial
26 May 2025, 09:38Dear ZM,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
Best regards,
AVBOB Mutual Assurance Society's reply26 May 2025, 09:38
Official
Dear ZM,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
Best regards,
ZM
Zanele M's updateReviewer Update
26 May 2025, 10:30Please cancel that policy, I need a cancellation letter to take to my employer. What irritates me is that your consultants are rude and lack empathy towards this issue. Why am I expected to go to the branch and complete forms?? This is *****, your sales and fulfilment department authorised a sale without talking and confirming with customer? How does that work??? Don’t you need my approval??? Also I don’t even know people that are covered in that policy? Fix this and refund me my money and remove my parcel from your database, that consultant who did the sale must tell me where they got my information. Many rules where violated, POPI act? CPA? Cancel this policy as soon as possible. Had you followed the correct procedure of sales according FAIS we wouldn’t be here. Fix this!!!
ZM
Zanele M's update26 May 2025, 10:30
Reviewer Update
Please cancel that policy, I need a cancellation letter to take to my employer. What irritates me is that your consultants are rude and lack empathy towards this issue. Why am I expected to go to the branch and complete forms?? This is *****, your sales and fulfilment department authorised a sale without talking and confirming with customer? How does that work??? Don’t you need my approval??? Also I don’t even know people that are covered in that policy? Fix this and refund me my money and remove my parcel from your database, that consultant who did the sale must tell me where they got my information. Many rules where violated, POPI act? CPA? Cancel this policy as soon as possible. Had you followed the correct procedure of sales according FAIS we wouldn’t be here. Fix this!!!
AVBOB Mutual Assurance Society's replyOfficial
30 May 2025, 11:45Dear ZM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
Best regards,
AVBOB Mutual Assurance Society's reply30 May 2025, 11:45
Official
Dear ZM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
Best regards,
ZM
Zanele M's updateReviewer Update
20 Jun 2025, 23:20Good evening, you guys deducted money again from my parcel after refunding me, please sort this out and refund me my money AGAIN!! I thought this was cancelled but looks like Avbob is continuing deducting money from my parcel.
ZM
Zanele M's update20 Jun 2025, 23:20
Reviewer Update
Good evening, you guys deducted money again from my parcel after refunding me, please sort this out and refund me my money AGAIN!! I thought this was cancelled but looks like Avbob is continuing deducting money from my parcel.
ZM
Zanele M's updateReviewer Update
20 Jun 2025, 23:20Cancel this policy and deduction right away!!!!
ZM
Zanele M's update20 Jun 2025, 23:20
Reviewer Update
Cancel this policy and deduction right away!!!!
AVBOB Mutual Assurance Society's replyOfficial
26 Jun 2025, 10:39Good day,
Your comment has been noted and we have made contacted you to advise with regards to the premium refund after cancellation.
Regards
Your comment has been noted and we have made contacted you to advise with regards to the premium refund after cancellation.
Regards
Best regards,
AVBOB Mutual Assurance Society's reply26 Jun 2025, 10:39
Official
Good day,
Your comment has been noted and we have made contacted you to advise with regards to the premium refund after cancellation.
Regards
Your comment has been noted and we have made contacted you to advise with regards to the premium refund after cancellation.
Regards
Best regards,