AVBOB ONLY PAYS AFTER THE FUNERAL!! What a disappointment! I will not recommend using their services.

Avbob is such a disappointment! I WILL NOT RECOMMEND THEM TO ANYONE! My grandmother passed away on the 14th of July and Avbob received the death certificate on the 16th of July. We buried her on the 22nd of July (THEY MADE THE DATE). I am still waiting for my claim payment, I was suppose to use that money to pay for services that Avbob does not cover, instead I had to borrow money to give my grandmother the funeral she deserved. How can Avbob call it a funeral cover when they do not pay their client's claim out before the funeral? It has been 7 days without any word from them, and when I call them, they simply say they are over worked and under staffed at the moment. HOW IS THAT THE CLIENT'S PROBLEM????!!! We make payments every month to them, God help if you skip a payment and something happens to your loved one, they will NOT PAY FOR THE FUNERAL! But when it is our time to get payment back from them, it's an issue that does not concern the clients. I am so disappointed in them!! How could they not pay before the funeral? The funeral is done and dusted and now we have to fight for them just to pay out the remainder of the policy funds! THIS IS NOT A FUNERAL POLICY! Funeral policies pay out before the funeral, all the adverti*****ts of Avbob is lies! Their backlog of work is none of the clients problems! Employ more people if you can't handle the workload! This way you can help South Africa's unemployment rate. I paid for a service, atleast return the favour and pay out my remainder of my funds that was promised to me by MY CONTRACT WITH YOU!!