PM
Phumzane M
1 reviews | Active since Sept 2021
28 Sept 2021, 08:09
Avbob one of the worsed insurers ever
Firstly, I wasn't given proper information when signing up. I received threatening texts for payment and now my mom passed away, had to fill in gruelling paper work, sent up and down for documentation and more than a week after I still haven't received payment. After having submitted my claim I got text that notification of death was not submitted. Even though I had submitted everything. Even after emailing it and calling. I'm still waiting for the money, I buried my mother without money and have people to pay. I believe after having read all the reviews here and on Facebook about how horrible Avbob is, they will no longer be getting business from me. Worse thing ever, especially during grief
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Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
29 Sept 2021, 07:28Dear Phumzane,
Thank you for making us aware of the matter.
We sincerely regret to hear about your loss and we offer you and your family our deepest condolences.
We confirm that the claim on the policy was finalised and paid into your bank account on 28 September 2021.
We sincerely regret to hear about your loss and we offer you and your family our deepest condolences.
We confirm that the claim on the policy was finalised and paid into your bank account on 28 September 2021.
Regards
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply29 Sept 2021, 07:28
Official
Dear Phumzane,
Thank you for making us aware of the matter.
We sincerely regret to hear about your loss and we offer you and your family our deepest condolences.
We confirm that the claim on the policy was finalised and paid into your bank account on 28 September 2021.
We sincerely regret to hear about your loss and we offer you and your family our deepest condolences.
We confirm that the claim on the policy was finalised and paid into your bank account on 28 September 2021.
Regards
AVBOB Complaints Department
PM
Phumzane M's updateReviewer Update
29 Sept 2021, 17:24I would like to say thank you to Devellene Manjati from the Avbob branch in Thembisa, for really going a long way in helping me resolve a claim I made in Benoni. Thank you Avbob for finally approving the claim. The time frame is a bit long considering the circumstances surrounding the matter. But thank you.
PM
Phumzane M's update29 Sept 2021, 17:24
Reviewer Update
I would like to say thank you to Devellene Manjati from the Avbob branch in Thembisa, for really going a long way in helping me resolve a claim I made in Benoni. Thank you Avbob for finally approving the claim. The time frame is a bit long considering the circumstances surrounding the matter. But thank you.
AVBOB Mutual Assurance Society's replyOfficial
01 Oct 2021, 15:58Dear PM,
We acknowledge receipt of your comment.
We acknowledge receipt of your comment.
AVBOB Mutual Assurance Society's reply01 Oct 2021, 15:58
Official
Dear PM,
We acknowledge receipt of your comment.
We acknowledge receipt of your comment.