avbob not responding to complaints

so i complained to avbob and hello peter more than a week ago and i was told someone would call me back to discuss my complaint but i'm still waiting

so basically avbob has not entertained my complaint ,so when will they get to the initial claim that i'm complaining about

the service here is pathetic and very disgusting

guess i'll be taking this to the ombudsman because avbob was given a chance to rectify this but nothing has been done.