TM
Thabo M
1 reviews | Active since Jun 2022
20 Jan 2023, 11:11
AVBOB, NOT MUTUAL WITH YOUR POOR CUSTOMER SERVICE
I'm not sure if their call centre have managers or leaders. I send many service request regarding my policy via email and sms. I received an acknowledged after 5 days and the email promised that one of their consultant will call and its been three weeks. their website does not give clients an option of escalating the query if the call centre or the branch fail to resolve the query.
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AVBOB Mutual Assurance Society's replyOfficial
23 Jan 2023, 14:50Dear Thabo Mashiloane,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply23 Jan 2023, 14:50
Official
Dear Thabo Mashiloane,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department