Avbob non-payment of funeral claim

My sister had 2 funeral policies at Avbob and sadly passed on on the 01/02/2026. We went to claim and submitted all required documents and the first payment paid. So sinceit was an accidental death so initially it is suppose to be double payout. We then learned that the second payment will be made by the head office after they have done relevant investigations. We call and give the relevant information to the consultant and we are made to wait and listen to the nonsensical advertising that will go on and till the line drops. I called even today and recieved the same treatment.