Avbob NO GO

My late mother had a policy through Avbob and passed away 30 September 2023. We as a family found out that we were able to do the funeral through another funeral house and the policy was not restricted to Avbob. The family decided to use the alternative funeral house as they offered the best and more affordable burial.

The funeral house assisted with the claim of Avbob (even contacting Avbob and getting the amount that was to be paid). The completed Avbob documents together with all relevant attachments were hand delivered to their branch by myself. We were informed that the payout would take 24 to 48 hours. Numerous calls were made to Avbob and each time I was advised that a copy of my ID was outstanding. Over and over again this was sent (albeit it was included in the pack handed in) and still, we are no closer in getting the payout.

It has been, as can be imagined, stressful to say the least of losing a loved one but we have had to pay the funeral expenses out of our pockets and Avbob continues to keep requesting the same document.

Furthermore, how is it possible that four different numbers contacted give different information?

This is totally unacceptable, frustrating and absolute nonsense!