Avbob: NEVER THERE FOR YOU IN TIME OF NEED!

Hi,

You purport that you are in times of need. This is untrue in my case.

In 2010 I took up a policy with you covering my entire family, my parents, and my three siblings, including me. Over the years I have changed banking details and you were informed of these changes, you can pull up your telephone and any other records to verify this.

My father passed away on Wednesday, 23 January 2019. On the 24th January I went to your branch in Florida to put in a claim. I was advised that all of my siblings' policies are in order except those of my parents. The apparent reason is that I did not inform Avbob when I changed banks. Not only does this not make sense, it also goes against logic and this is how: how possible is it that I have been paying the premium equivalent to my father, mother, three siblings and I throughout the years? how was Avbob able to deduct monies from my current account only for my siblings and not all the persons covered in my policy? who told them to not cover for my parents when I told them to? And although I do not really expect this high standard from Avbob but would it not be courteous of a service provider like Avbob to inform me if one of my policies is lapsing? or inform me of any other changes to my policies? I demand that you please provide me an explanation and indicate when to expect you to BE THERE FOR ME!