TM
Tshipinare M
1 reviews | Active since Nov 2012
12 Apr 2021, 10:08
Avbob Mutual Assurance Society Funeral Policy: Legal or Ethical?
Avbob has been deducting an amount of R302-50 from salary (via a stop order) for a funeral policy. When my mother passed away on the 19 January 2021 and I went to their offices I discovered that the names on the funeral policy were not mine and even the people that have been covered on the policy are unknown to me. The policy number is: AL***X2. I would like Avbob to reimburse me all the funds that they have been deducting from my salary via a stop order and cancel their policy. Your assistance as Hello Peter is greatly appreciated.
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Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
13 Apr 2021, 08:33Dear Tshipinare,
We thank you for making us aware of your complaint, additional information has been requested and an email was sent to the email address provided.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply13 Apr 2021, 08:33
Official
Dear Tshipinare,
We thank you for making us aware of your complaint, additional information has been requested and an email was sent to the email address provided.
Kind Regards,
AVBOB Complaints Department
TM
Tshipinare M's updateReviewer Update
14 Apr 2021, 13:55I haven't received any information nor any email from your side, please. I am not sure where this email was sent. This is very dishonest and misleading.
TM
Tshipinare M's update14 Apr 2021, 13:55
Reviewer Update
I haven't received any information nor any email from your side, please. I am not sure where this email was sent. This is very dishonest and misleading.
AVBOB Mutual Assurance Society's replyOfficial
18 Jun 2021, 11:20Dear Tshipinare,
The premium has been paid directly to your bank account.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply18 Jun 2021, 11:20
Official
Dear Tshipinare,
The premium has been paid directly to your bank account.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to *** or a fax to ***.
Kind Regards,
AVBOB Complaints Department