Avbob must submit and process my claim and deal with their staff after coz really I'm not part of it at all, I'm about to escalete it further, even if I must take the legal route after raising it with Ombudsman coz I'm tired of calling them then being tra

I write this to express the dissatisfaction of the service I received from Avbob, from the financial advisor to the claim department to their complaints department, it is totally unacceptable and I am very disappointed that no one took it serious whereas it left us as family with financial crisis after the funeral costs that we had to pay cash for funeral but the decease had a policy but because of the confusion that was made by them they refused to submit my claim, and for me to find out now only that by the time we took the policy the consultant was no longer for Avbob but she did the application either way, I suspect there's a lot of *******ion happening in the branch that is inconveniencing us as clients. I am not happy at all and Im not gona leave it like that. I called all the relevant departments to report this up until Erica sent me the forms to fill in and send it back to their complaints department but still nothing has happened and no one is getting back to me except the rep that claims that she's the one who's going to service me from now on but what about the loss that I had, no one cares.