Avbob Maitland.. No empathy

My dad passed on the 9 March 2024.he had a funeral policy with Avbob Maitland via an Agent. The agent went out of his way for us. However... We had a problem with our church ministers been away on a Symposium. I phoned Avbob offices and enquired about their Chapel for my dads cremation service on 16 March.. . They told me they do hire it at a fee of about R700 but they were full for that particular Saturday. Later the following week I mailed again and asked if we could rent it for the Saturday 23 March. I received a rude email from Ruby which had me in tears. She has no empathy and is clearly in the wrong profession.. I will never recommend Avbob. Sorry Good day

NO

as per previous emails that was send to you - NO

We have send 3 emails to you where we have explained this, please revert back to our previous emails and understand that we CAN NOT assist you.

I trust you will find the above in order.

Please stop sending us emails regarding this matter that you were already answered on several times, re sending the request will not change the circumstances.

Kindest Regards

RUBY

Speak to your Maitland Funeral Office AVBOB Mutual Assurance Society Tel: ‪***‬ Email: ***

From: "Charlene Jaftha Rodriques" <***> Date: 14/03/2024 at 14:57:39 To: "***" <***> Subject: Chapel

Good afternoon Judy Sorry to bother you again. Will we able to use your Chapel for Saturday 22 March if possible. We heard that your fee is between R700 and R800.. Kindly let me know asap caus it seems like this is the only way forward for us. I am so tired and so sick. I have a permanent headache and I can't even mourn my dad. Will you be able to let me know ASAP pls... The undertaker who handles our matter will see to the cremation. We can just use the. Chapel for an hour tops for the service. I do not know what services you offer. Thank you Sooo much Regards